Shipping policy
Shipping Policy
At PawMellow™, we want your order to arrive safely and as quickly as possible.
Free & Insured Shipping
We offer FREE insured shipping on all orders. Your package is protected during transit, so you can shop with peace of mind.
Processing Time
Orders are prepared and processed within 1–2 business days after your purchase is confirmed.
Once your order has been shipped, you’ll receive a confirmation email with your tracking information.
Estimated Delivery Time
After processing, estimated delivery time is:
6–7 business days
Please note that weekends and public holidays are not considered business days.
Tracking Your Order
As soon as your order ships, we’ll send you a tracking number so you can follow your PawMellow™ every step of the way.
Tracking information may take 24–48 hours to update after shipment.
Incorrect Shipping Address
Please double-check your shipping information before completing your purchase.
If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Delays
While we work hard to ensure timely delivery, occasional delays may occur due to carriers, weather, holidays, or other circumstances outside our control.
If your order appears significantly delayed, please contact us and we’ll be happy to help.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us with your order number and any relevant photos or tracking information.
Because all PawMellow™ orders include insured shipping, we’ll assist you in finding the best solution.
Need Help?
If you have any questions about your shipment, contact us at:
Our team will be happy to help.